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VMWARE - HZ7-ENN-100-3P-SSS-C - VMware Support and Subscription Production - Technischer Support
- Artikel nr.: 10188667-003
Informera mig så snart artikeln är tillgänglig.
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3 års garanti -
Frakt samma dag via UPS
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Personal Account Manager
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Teknisk support och konfigurationer
Produktbeskrivning
| Details | |
|---|---|
| Service & Support: | Emergency phone consulting - 3 years / 18 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years / 18 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years / 18 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years / 18 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years / 18 contacts ¦ New releases update - 3 years ¦ Web knowledge base access - 3 years ¦ Web support - 3 years ¦ Remote monitoring - 3 years ¦ Technical support - 3 years - on-site - severity critical |
| General | |
|---|---|
| Full Contract Period: | 3 years |
| Response Time: | 30 min |
| Service Availability: | 24 hours a day / 7 days a week |
| Service Included: | Emergency phone consulting |
| Type: | Technical support |
| Software | |
|---|---|
| Installation Type: | Locally installed |
| Licence Qty: | 100 named users |
| Software Title: | VMware Horizon Enterprise Edition |
| Version: | 7 |
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