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VMWARE - HZ7-ENN-10-P-SSS-C - VMware Support and Subscription Production - Technischer Support -

VMWARE - HZ7-ENN-10-P-SSS-C - VMware Support and Subscription Production - Technischer Support -
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Réf. d'article : 10188678-003
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Délai de livraison 3 Jours ouvrés

Réf. d'article : 10188678-014
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Description du produit

VMware HZ7-ENN-10-P-SSS-C. Nombre d'années: 1 année(s)
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Details
Service & Support: Emergency phone consulting - 1 year / 6 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ Web support - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year ¦ E-mail consulting - 1 year / 6 contacts ¦ Technical support - 1 year - on-site - severity critical
General
Full Contract Period: 1 year
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support
Software
Installation Type: Locally installed
Licence Qty: 10 named users
Software Title: VMware Horizon Enterprise Edition
Version: 7
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