VMWARE - VS6-ESP-KIT-G-SSS-C - VMware Support and Subscription Basic - Technischer Support - für VMware vSphere Essentials Plus Bundle (v. 6)

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Descripción del producto

VMWARE - VS6-ESP-KIT-G-SSS-C - VMware Support and Subscription Basic - Technischer Support - für VMware vSphere Essentials Plus Bundle (v. 6)

Herstellerinformationen:
IBM Deutschland GmbH
Schönaicher Straße 220
71032 Böblingen Deutschland
0800 22 55 426
https://www.ibm.com/de-de/contact?lnk=flg-cont-dede

Details
Service & Support:	Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year

Details

Service & Support:

Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year

General
Full Contract Period:	1 year
Response Time:	4 business hours
Service Availability:	12 hours a day / 5 days a week
Service Included:	Emergency phone consulting
Type:	Technical support

Software
Installation Type:	Locally installed
Software Title:	VMware vSphere Essentials Plus Bundle
Version:	6