VMWARE - VS6-ESSL-1PAK-C - VMware Per Incident Support - Technischer Support

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Descripción del producto

VMWARE - VS6-ESSL-1PAK-C - VMware Per Incident Support - Technischer Support - für VMware vSphere Essentials (v. 6)

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Details
Service & Support:	Phone consulting - 1 year / 1 incident - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 1 incident - response time: next business day availability: 12 hours a day / Monday-Friday ¦ Web support - 1 year / 1 incident - response time: next business day availability: 12 hours a day / Monday-Friday ¦ E-mail consulting - 1 year ¦ Web knowledge base access - 1 year

Details

Service & Support:

Phone consulting - 1 year / 1 incident - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 1 incident - response time: next business day availability: 12 hours a day / Monday-Friday ¦ Web support - 1 year / 1 incident - response time: next business day availability: 12 hours a day / Monday-Friday ¦ E-mail consulting - 1 year ¦ Web knowledge base access - 1 year

General
Full Contract Period:	1 year - 1 incident
Response Time:	4 business hours
Service Availability:	12 hours a day / 5 days a week
Service Included:	Phone consulting
Type:	Technical support

Software
Installation Type:	Locally installed
Software Title:	VMware vSphere Essentials
Version:	6