VMWARE - HZ7-LXC-10-G-SSS-C - VMware Support and Subscription Basic - Technischer Support

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Descripción del producto

VMWARE - HZ7-LXC-10-G-SSS-C - VMware Support and Subscription Basic - Technischer Support - für VMware Horizon for Linux (v. 7)

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Details
Service & Support:	Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year

Details

Service & Support:

Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year

General
Full Contract Period:	1 year
Response Time:	4 business hours
Service Availability:	12 hours a day / 5 days a week
Service Included:	Emergency phone consulting
Type:	Technical support

Software
Installation Type:	Locally installed
Licence Qty:	10 concurrent users
Software Title:	VMware Horizon for Linux
Version:	7

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