VMWARE - HZ7-ENN-10-3P-SSS-C - VMware Support and Subscription Production - Technischer Support

VMWARE - HZ7-ENN-10-3P-SSS-C - VMware Support and Subscription Production - Technischer Support
  • 10188675-003
N.º artículo: 10188675-003
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Hora de entrega 3 Días hábiles

N.º artículo: 10188675-014
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Tiempo de entrega aprox. 5 días

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  • 3 años de garantía
  • Envío el mismo día via UPS
  • Encargado de cuenta personal
  • Soporte y montaje técnico

Descripción del producto

VMWARE - HZ7-ENN-10-3P-SSS-C - VMware Support and Subscription Production - Technischer Support - für VMware Horizon Enterprise Edition (v. 7)
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Details
Service & Support: Emergency phone consulting - 3 years / 18 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years / 18 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years / 18 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years / 18 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years / 18 contacts ¦ New releases update - 3 years ¦ Web knowledge base access - 3 years ¦ Web support - 3 years ¦ Remote monitoring - 3 years ¦ Technical support - 3 years - on-site - severity critical
General
Full Contract Period: 3 years
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support
Software
Installation Type: Locally installed
Licence Qty: 10 named users
Software Title: VMware Horizon Enterprise Edition
Version: 7
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