Veeam - V-VBRSTD-VS-P04YP-00 - Veeam Standard Support

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Veeam - V-VBRSTD-VS-P04YP-00 - Veeam Standard Support - Technischer Support

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Details
Service & Support:	Phone consulting - 4 Years - response time: 2 hours availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 4 Years - response time: 8 business hours availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 4 Years - response time: 12 business hours availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 4 Years - response time: 24 business hours availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4 ¦ Web support - 4 Years availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday ¦ New releases update - 4 Years ¦ Web knowledge base access - 4 Years

Details

Service & Support:

Phone consulting - 4 Years - response time: 2 hours availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 4 Years - response time: 8 business hours availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 4 Years - response time: 12 business hours availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 4 Years - response time: 24 business hours availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4 ¦ Web support - 4 Years availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday ¦ New releases update - 4 Years ¦ Web knowledge base access - 4 Years

General
Full Contract Period:	4 years
Service Availability:	12 hours a day / 5 days a week
Service Included:	Phone consulting
Type:	Technical support

Software
Installation Type:	Locally installed
Licence Pricing:	Prepaid
Licence Qty:	1 socket
Software Title:	Veeam Backup & Replication Standard for VMware